delete_forever Delete Account

assignment How to request account deletion

You can request the deletion of your account and data in two ways:

1. Open the HEXXIS app on your phone.
2. Go to the Profile tab (person icon in the bottom menu).
3. Tap Settings (gear icon).
4. Scroll to the bottom of the page and tap "Delete Account".
5. Confirm the deletion by entering your password. Your account will be permanently deleted.

1. Fill out the form below with the email address registered in your HEXXIS account.
2. Select the type of deletion you want (full account or specific data only).
3. Submit the form and wait for a confirmation email within 5 business days.

storage What is deleted and what is retained

• delete Profile: name, photo, email, date of birth, and personal information
• delete Workout history, physical activities, and exercises
• delete Nutritional records and meal history
• delete Goals, habits, challenges, and achievements (badges)
• delete Posts, comments, and interactions in the Community
• delete Friends list and connections
• delete Health data (weight, measurements, BMI)
• delete Messages and notifications

• schedule Financial and billing records (if there is an active subscription) are retained for 5 years as required by Brazilian tax law.
• schedule Access and security logs are retained for 6 months as required by Brazilian internet law (Marco Civil da Internet).
• schedule Anonymized and aggregated data (with no personal identification) may be retained for statistical purposes and service improvement.
• schedule Backup copies are purged within 90 days for operational security reasons.
• schedule Records created by the professional who follows you (physical assessments, medication, health conditions, and notes) remain under the responsibility of the clinic, gym, or health plan operator you are linked to, for the period required by professional regulation.